Phoenix House Arbor House TSS

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130 Pine Street
Holyoke, MA 01040
8886719392 Visit Website

Paying for Treatment

  • Insurance is Accepted
  • Financing is not Available
  • Medicare is not Accepted
  • Medicaid is not Accepted

Treatment Insights

Arbor House Transitional Support Services (TSS), a Phoenix House Program, serves adult men and women who are no longer experiencing physical withdrawal from alcohol or other drugs, but who need a controlled environment to maintain sobriety and learn skills for sustaining recovery.

Phoenix House Arbor House TSS Reviews and Ratings Details

The following is based on a combination of Surveys of Alumni, Staff, Loved Ones, and Reviews and Ratings from around the web.

Reviews at a Glance


Areas of Focus
Residential Treatment

Residential treatment programs provide housing (food and meals) in addition to treatment for substance abuse. Some facilities offer only short-term residential treatment, some offer only long-term treatment and others offer both, ranging from a few days to many months, based on patient needs.

Holistic Therapy

Facilities that offer “holistic therapy” see and treat patients in the context of their entire lives and health status. They treat the “whole person,” not just the addiction.

Key Staff Members
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    Dan Pender - Program Director and Clinical Supervisor

    When Dan decided he wanted to move in a new career direction, he saw that Phoenix House Academy was looking for a family therapist in Springfield, Mass. He had enjoyed his work with adolescents in Christian education, so he applied and was hired as a senior counselor. After working in that position for over two years, he headed the launch of a new Phoenix House program for adults at a co-ed facility. Arbor Houses’ mission is to engage and motivate individuals in early recovery, since most of their clients come right out of detox and go into the intense, highly-structured 30 day program.

  • Photo of
    Neil Gaer - Vice President, Senior Program Director

    Neil Gaer brings to Phoenix House twenty years of experience at social and human service agencies. In addition to being a licensed drug and alcohol counselor, Mr. Gaer holds a bachelor’s degree in human services and a Master of Public Administration from the University of New Haven. In 1989, Neil first entered the field of addiction treatment as a counselor with Marathon House, which later merged with Phoenix House. “I liked what it stood for,” Neil recalls. “I liked the fact that people were turning their lives around.”