If I could rate them a ZERO I would. I have one word for this company FRAUD! I checked my spouse in for detox and paid my full deductible $6350 which they claim is the amount required from my insurance company. I should have only paid $2250 according to my insurance which is the arranged amount agreed to by this facility with my insurance. It has been 6 weeks and I still have not been refunded the $4100 overpayment. It is impossible to get their accounting team on the phone. According to my spouse, we were completely misled about the conditions at the detox facility. It was unbearable. We ended up starting over with a much better facility and program. Think carefully before giving these people your money or trust.