Jeffrey Hillis joined AdCare Hospital as Vice President of Administration in 2002. He became President in 2014 and President and CEO in 2018. Mr. Hillis continues to oversee hospital operations, including The Joint Commission, Centers for Medicare and Medicaid Services (CMS), Massachusetts Department of Public Health, and Drug Enforcement Administration (DEA) survey processes for AdCare Hospital. He is a frequent presenter at conferences on issues related to substance use disorder treatment and meets regularly with legislative leaders, executive branch leaders, and representatives from managed care organizations to discuss issues surrounding substance use disorder treatment, managed care, finance, legal issues, and employment.
- Insurance is Accepted
- Financing is Available
- Medicare is Accepted
- Medicaid is Accepted
The AdCare name represents innovation, quality and cost efficiency in alcohol and drug treatment. AdCare’s integrated system of care offers a nationally-recognized hospital facility in Worcester, Massachusetts; an inpatient treatment center in North Kingstown, Rhode Island; and a network of outpatient offices conveniently located throughout Massachusetts and Rhode Island. AdCare in Worcester, Massachusetts, which is owned and operated by American Addiction Centers (AAC), embraces a philosophy of quality-driven, patient-centered programs that are also relevant to the challenges of today’s healthcare environment. AdCare’s continuum of treatment levels and modalities enables us to match the needs of the patient with the most appropriate level and cost of care. We believe that addiction is a disease that affects not only the individual, but his or her family as well. Successful treatment requires placement at the appropriate level of care and involvement of the family throughout the treatment continuum. This treatment philosophy has allowed us to advocate for the patient while remaining responsive to the interests of commercial healthcare companies, Medicare, and other insurers.
The following is based on a combination of Surveys of Alumni, Staff, Loved Ones, and Reviews and Ratings from around the web.
Reviews at a Glance
Good service by staff and very clean place. I feel better.
I am so thankful finding this place. I really like it.
OK place, nice people here.
I felt very comfortable here. Enjoyed the meetings and listening to the AA spekers was something I didn't know I was getting an experience.
Other than the food, the people here are pretty good.
The staff was kind, but they shouldn't take away a women's personal hygiene products.
Very well medicated, detox-wise, for alcohol. If your're getting meds, make sure they find a pharmacy that has it in stock!
AdCare is the best!
I love it here. Staff and Patients are great! I do wish I could help Placement more - to help the homeless!
Nice place but cell phones should be left out at groups. Too much distraction.
Great place for recovery treatment
" Everyone at AdCare was so compassionate, the doctors, all of the nurses too are so good at their jobs. Robyn, Rich, and Ron did excellent groups." Thank you!
Adcare is one of the best detoxes out there. Food is decent and they let you have ur phone and there are TV'S in your room.
Good experience good staff. They really seem to care
The staff here are all so kind and caring. I would recommend anyone who needs help to utilize the resources at this facility.
AdCare saved my mother's life. She's about to celebrate 7 years sober from alcohol. It brings me to tears to think, how greatful I am that people genuinely care, my mom was cared for and it made all t...
Great place to stay. Staff was great and food was "ok".
Most staff and nurses were nice and good. There were a few that are unpleasant, and I'm sure you get this - all the time. The food is awful and needs to be more nutritious for people recovering.
Nice place to heal, good staff and the nurses were great. Food could be improved.
Great place to stay
Loved it here and they even let me bring in my guitar!
I've never been any other place so I have nothing to compare this to, but I think this hospital is wonderful all the way around. I wish I could stay longer.
Everything was great and I feel stronger now that I've come here and learned about my disease.
Everything was good except the food was always cold. The nurses and counselors were very nice.
Thank you for all thehelp
Glad to have been here. Thanks for all your help and support.
OK but food could improve
I would use this place again. It's the best I've ever stayed at.
Glad I came. Thanks for all your help
Great place to heal
Loved it here
Loved the care I received.
AdCare Hospital is a beautiful facility and I would highly recommend this treatment center to any family or friends.
The Zoom group meetings have been very helpful to my sobriety. Working with Stephanie P. has been wonderful. It took a few tries to find the right counselor but it's been great.
I really appreciated my counselor and CNA.
Now that I am in successful long term recovery I can clearly reflect on my experiences. I had tried all the local places for detox and some of the inpatient rehabs. I went to Adcare, Washburn, CHL, an...
You get what you put into it. The staff were great and respectful as long as your were respectful to them. I did the detox and rehab for alcohol and I never had one staff member give me issues. The gr...
My experience at Adcare Worcester was not a good one. My medications were not administered correctly. Sometimes forgotten or the wrong dosage given. Lots of complaints from others feeling like they we...
tre atment was excellent people were very caring
MY EXPERIENCE AT ADCARE WA VERY GOOD. THEY MANAGED TO MEET ALL OF MY PHYSICAL NEEDS. EMOTIONAL AS WELL. THE NURSING STAFF MADE MY TAPER AND MY STAY COMFORTABLE AS POSSIBLE AND BENT OVER BACKWARDS FOR ...
most of my experience was very good....staff are fabulous but there was alot of chos this time.they need backing by administration and i will advocate for that.
I was having a hard time connecting with anyone in Adcare until I met Jackyln Ball. She is wonderful! I believe this because she is understanding but will not accept bullshit, she has good topics of i...
Overall good experience helped me on my recovery journey
I would highly recommend Adcare to anyone seeking drug or alcohol help. I have been in a few rehabs in my time and nothing compares to this. I was in Worcester MA and I think on 2 East. The councilors...
I can honestly say that adcare for the most part is a comfortable reasonable place. But when dealing with the medical staff you MUST be very clear about what you will have access too and when. I suffe...
Adcare of RI is the best. Clean, great counselors and staff. The Rn and the Lpns are outstanding. And the managers really do care. ADCARE, IF YOU SUFFER,THEN GET THERE FOR HELP......Zack.
I couldn\'t even pass the intake because I\'m coming Leon been zones and they asked me if I ever take any other than prescribed I told them once in awhile I may take an extra half one extra one they t...
The entire 3 East Staff Night & Day Are Very Great Staff. Roger & Jada are my favorite plus the other day nurse forget her name. I stayed for 3 days and they was so nice , they have alot of resources ...
The incredible care and attention to this menacing disease makes this place perhaps for some A one time hospitalization. Many of the staff are in recovery and UNDERSTAND our common plight. Phase 2 is ...
You are soooo ... full of "it"!!!!
Be forewarned! This is not the way to Detox off from Benzos! I was already in withdrawals when I went in due to a too-quick taper by my psychiatrist, only to find myself in a medical NIGHTMARE!!!! I w...
Everything was good but I'm allergic to milk,eggs and seafood. The kitchen did nothing for me. I starved eating nasty turkey sandwiches and food from the vending machines. Friendly staff. The chairs t...
I was there for two days and never met a patient who wasn't on at least their fourth stay at Adcare. Doesn't seem effective. I think they were starting me on a 12-step program, which didn't feel right...
Good News: Staff is very nice...to a point. Bad News: Their food is HORRIBLE!! No joke. Many complained. I'd rather have a TV dinner than that "stuff. Didn't eat hardly any food while there. Literall...
This was first time ever being through a detox for alcohol. I found every person there to be supportive, compassionate, and caring. It was 24 hour care around the clock. Everyone saw a Doctor every da...
I was discharged when I was suppose to but that's not my problem my problem is when your councelor says call me anytime they don't mean it I called her and nothing back yet
I was not able to visit my loved one at this facility.
The first time didn't help, the second time they had psychiatrists on staff and I was diagnosed bipolar and put on meds. The doctors and nurses were great, but the counselors were idiots.
Some staff are decent, case worker on the other hand was awful, doesn\'t want to really help and do her job! She is not sincere about people in recovery! I\'m not the first to say this! So be carful w...
This facility is totally ineffective, my sister was discharged with some stupid treatment plan and did not succeed. She was obviously not fit to be released but this hospital only cares about profitin...
Dedication to the physical, spiritual and psychological aspects of addiction, detoxification and rehabilitation along with a good record of aftercare programs. All of the hospitals inpatient programs ...
Decent meals. Almost no real treatment. Mostly AA type groups. No exercise options, no going outside for air, no real treatment/education other than AA, only phone use was a payphone that cost 50¢ fo...
I think they should hire on more counselors. for over growing in patients. Over whelming mass of patients. Despite that, the staff is well trained and experienced.
I wasn't there. My friend went to them.
The staff was very nice. It wasn't very clean. I felt somewhat like I was in prison. we could only use the phone once a day for 5 minutes at a certain time of day.
They have a great outpatient program.
It was great it was effective and i was cured all in 30 days. Yeah.
Daily meetings are effective,and smoking policy is fair. Cleanliness wasn't great,some of staff was only book qualified not experienced, food was unappealing. Had a very hard time getting a bed the fi...
My son was terribly mistreated at this specific facility (Worcester, MA AdCare.) There was no where near enough staff to ensure security. One of the counselors asked VERY personal questions which were...
Meetings were great. However, continued care was a weakness of the facility. Too many repeat patients acting like it was only their vacation
An overall good facility.
Great staff lot of griups and support for further treatment. Phone use was a downfall. I had a good stay staff was great I enjoyed the groups and felt they got to know us all on an individual basis.
Strengths: effectiveness. Weaknesses: cleanliness, activities, food. It's good for it's price.
respeaking the people. food could be better. the group treatment was the best.
they were helpful in all aspects of treatment. the staff were very helpful , and it was close to home.
They have both inpatient and outpatient treatment programs as well as programs for loved ones of those receiving treatment. However, it is very difficult to get into the program because it is so busy....
Daily visits with doctors, lots of nurses on floor. Unprofessional counciling staff. Works with insurance, quick to admit me, definitely saved my life.
one on coumseling is intense the food fantastic. the care and consideration of the staff made me at ease and very comdfortable they are right there to help in anyway the food outstanding the intens...
it is close to home, they did a good job with my friends treatment, they had a lot of different programs that helped my friend
It is a great facility, the rooms are clean, the staff are nice and they help you find further treatment. The education groups and outside commitment are great but the stay is not long enough.
They did let you use the phone but didn't require any follow up meetings. The AA meetings were great but the counselors were not consistent.
The food could be more nutritious and the portions could have been larger. Not enough night time staff. Addicts don't sleep much and that is when they most want to talk. If no one is available that's ...
I was impressed by the caring nature and knowledge of the entire staff. However, the location was a downfall.
The staff is very qualified and helps out. However, it is expensive.
They group therapy was great. They helped me see the light. However, it was too crowded.
They really seem to care and the therapy was good; however, the food was not good.
It was a good and effective program.
They pick up and drive home. Lack of beds...one has to call every morning to see if any are available. It was covered by all kinds of insurance including medicaid.
They allow people back many times; after many trips, their program worked for me. It is a hospital. A downfall was that there was not enough one-on-one time.
Professionals(police,lawyers, doctors) have negative things to say about this facility. Poor follow up with patients. They are organized and try hard at first.
This place has alot of different treatment options. It is a clean, friend and non-institutionalized setting. However, they lacked organization.
Great staff, most have been through treatment themselves. Great medical care as well as sobriety programs. Lots of aa commitments. Lots of information about programs outside of just aa that I knew not...
The staff seemed very reassuring and communicative with the family, which helped me from feeling so helpless and made me feel more involved in his recovery. Should have more books and other things to ...
It saved my life. Only downfall was that they did not have enough leisure activities.
An overall great facility.
Great place. Great staff. This place saved my life!!!!! However, there were not enough activities.
They provide transportation for in/out patient treatment. They also provide dual diagnoses treatment. They are open during holidays for persons with no family for comforting. I didn't have much one/on...
Works w a wide diversity of backgrounds. An intensive treatment with well trained staff. However, it does not offer long term stay for treatment.
Filling the day with informative classes while touching upon many aspects of addiction was great. However they lacked structured extracurricular activities. Went into this rehab scared to death about ...
Great staff, most have been through treatment themselves. Great medical care as well as sobriety programs. Lots of aa commitments. There were no extra things to do outside of treatment.
Discharged while suffering from depression. I almost died after being discharged.
I am still sober after leaving this facility over 6 years ago. I am in the fellowship of AA. Although my personal opinion is that there needs to be more one on one with individual counseling and gro...
Poorly executed treatment.
The staff was well trained, respectful and supportive. However, I was displeased with the holistic offerings.
I recommend 28 days for detox and rehab. It helped me to understand and learn about my addiction. It is a hospital setting and it did frighten a little in the beginning.
The Adcare Worcester staff (case managers and workers) are horrible and provide little care to their clients. My husband went there for help with his alcoholism. He went to the inpatient treatment ...
It may have not been the best at the time but when you are getting help from the state you know you go where they want you to. I hear it has changed since I was there. Whatever kind of rehab it was ...
IOP, personal Counsel and aftercare Groups @ Adcare near my home in western mass. Alcohol detox fine...the people on drugs were moved on to rehab way too early in their detox stage and subsequently, M...
The clinicians were very weak. Wrote up a report with inaccurate information with incorrect dates throughout. The therapy before exiting was a joke. Clinician called me by the wrong name.
If you want a religious experience that won't stop you from drinking then this is the place for you. I've been in ADCARE four times and it never helped at all.
- Medical Detoxification
Drugs and alcohol have widespread effects throughout your body, including but not limited to the addiction and/or physical/psychological dependence that develops with substance abuse over time. Many organ systems are affected by addiction and will react to withdrawal. The term “medical detoxification” means that there is a trained and licensed medical professional onsite to monitor your vital signs and protect your physical and emotional health as your body goes through withdrawal.
- Family Program
Research shows that the odds of successful, sustained recovery from addiction are far higher when family members and loved ones are involved in treatment. Drug and alcohol addiction often have genetic roots, whether related to substance abuse, mental illness or both. Family dynamics also play a role and, often, family members are the first to realize a loved one has developed an addiction. Also, it’s important for family members to understand and embrace the lifestyle changes that are required to sustain recovery.
The term “12 Step Program” describes a way to recover from addiction that is based on the model developed by Alcoholics Anonymous. Many drug and alcohol treatment centers base their treatment on 12 steps – the first three of which are situational, the next four addressing the practical issues created by the addiction, followed by two steps focused on making amends for hurting others. Steps 10 and 11 involve a deeper examination of the previous steps and the final step is focused on helping others avoid and recover from addiction.
- Cognitive Behavioral Therapy (CBT)
The focus of cognitive behavioral therapy (also called CBT) is helping people to understand the thoughts and emotions that underlie their addiction with the goal of learning new, healthier and more productive ways to understand and express themselves.
The staff here are amazing. Everyday they were kind, sincere and caring. I don’t know how you managed to pick such a winning team, but you couldn’t have done better.AdCare Alumna
The care I received was outstanding and the staff were so knowledgable. I would recomment AdCare to anyone!Lisa J.
Jeffrey W. Hillis, J.D., M.B.A. - President & CEO
Dr. Patrice M. Muchowski - Sr. VP of Clinical Services
Dr. Patrice M. Muchowski, Sr. Vice President of Clinical Services since 2018, and Vice President of Clinical Services since 1988, is also an associate in the University of Massachusetts Medical School’s Department of Psychiatry and a clinical instructor in Harvard University’s Department of Psychology. Dr. Muchowski holds a doctor of science degree and a master’s of science degree from Boston University, in addition to the following professional certifications: National Certified Addiction Counselor (NAADAC), Certified Alcohol and Drug Abuse Counselor (CADAC), Master Addictions Counselor (MAC), and Proficiency in the Treatment of Alcohol and other Psychoactive Substance Use Disorders (APA).
Susan B. Hillis, LICSW, CADC-II, LADC-I - VP of Clinical Services
From 2006 to 2017, Susan Hillis served as Treatment Director. Prior leadership positions include Director of Inpatient Rehabilitation Services and Director of AdCare Outpatient Services’ offices in Worcester and Boston, Massachusetts. Ms. Hillis received the Massachusetts Association of Alcohol and Drug Abuse Counselors (MAADAC) 2015 Robert Logue President’s Award for her support of membership, as well as her dedication to substance use treatment, recovery, and professional credentialing in Massachusetts. A former Board Member and Chair of the Massachusetts Professional Recovery System (MPRS), she currently oversees clinical practicums for students in the Addiction Counselor Education (ACE) Program at AdCare, and provides clinical supervision for students in MSW Programs at a number of schools. Ms. Hillis presents frequently on substance-use related topics locally, regionally, and nationally. She holds a master’s degree in social work from Boston College, and an undergraduate degree in music therapy from Anna Maria College in Paxton, MA.
Mohammad Alhabbal, MD - Medical Director
Dr. Alhabbal is certified by the American Board of Addiction Medicine (ABAM) and the American Board of Family Medicine (ABFM), as well as a member of the American Society of Addiction Medicine (ASAM) and the American Academy of Family Physicians (AAFP). A graduate of the Damascus University Medical School in Damascus, Syria, Dr. Alhabbal completed his Family Medicine Residency at the University of Massachusetts Medical School in Worcester, Massachusetts, where he is an Assistant Professor in the Department of Family Medicine, Hospitalist Division. Dr. Alhabbal is also a family practitioner at 200 Lincoln Street Primary Care in Worcester, Massachusetts.
This Center is Known For...
- Daily Physician Rounds
- Admissions 24/7
- 42 Years of experience providing quality treatment
- Assessment and management of co-occurring conditions/disorders
- Yes Detox Services
- Yes Behavioral Disorder Treatment
- No Dual-Diagnosis Treatment
- Yes Outpatient Services
- No Sober Living Home
- No Day School
- Yes Private Rooms
- No Pet Friendly
- No Exceptionally LGBT Friendly
- No Men Only
- No Women Only
- Average Location/Amenities
Licensing & Memberships
- Joint Commission
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