About American Addiction Centers and Recovery.org
Recovery.org is developed and maintained by Recovery Brands, LLC, a subsidiary of American Addiction Centers (AAC). For more information about Recovery.org’s affiliation with AAC, please see below under “Helpline.”
At Recovery.org, we are real people who have had experience with addiction and recovery—some of us firsthand, with others having seen the havoc it can wreak on family and friends. We have come out on the other side stronger for it, and firmly believe that recovery is possible for everyone.
There is no tried-and-true formula that works for every person, and we will all take different paths to recovery. Still, we believe that recovery is absolutely possible, and that it should be placed within reach of anyone and everyone who wishes to get better. We hope our site is useful if you are seeking a path to recovery.
Recovery.org is an American Addiction Centers resource that provides educational content about alcohol and substance use disorders (SUDs), as well as a directory of addiction treatment facilities across the United States. Funding for Recovery.org is generated in two ways:
- Alcohol and substance abuse treatment providers may pay American Addiction Centers to feature their business prominently in the Directory section of the site via monthly subscription.
- Website visitors may contact American Addiction Centers directly through the free helpline featured throughout website. Subsequently, American Addiction Centers receives payment from commercial insurance providers and private pay clients who voluntarily elect to receive substance use disorder treatment from one of American Addiction Centers’ treatment centers.
Recovery.org does not allow featured businesses or insurance providers to influence or write editorial content on our site. No funding is generated from paid treatment- or insurance-provided editorial content.
Recovery.org does not accept advertising from any company, brand, product (or any entity) unrelated to addiction treatment. We do not allow featured businesses or insurance providers (or any entity) to influence or write editorial content on our site. Our editorial content is not influenced by the funding sources.
Recovery.org’s advertisements are clearly marked with an “Ad” or “Advertisement” logo indicator. Advertisements appear only on State and City directory listing pages in the form of a framed banner or tile placements. Advertisements are not placed on any editorial content.
We’ve spent years building this website into a meaningful and authoritative resource, and we continue to make improvements. If you have any questions or feedback about Recovery.org or AAC, please let us know.
How This Site Works
Our addiction treatment directory has more than 8,000 listings for facilities, recovery programs, and recovery resources across the United States. We constantly strive to verify, enhance and increase the resources in our recovery database. We work with treatment providers and resource managers to help build out their listings. If you work with a facility or program you’d like to see added or modified, please let us know and we’ll do our best to help.
Our directories and advertisements contain the contact information for hundreds of other treatment centers across the country that are independent of AAC. We provide these facilities with free listings in our directory, allowing visitors to choose—and quickly contact—whichever addiction treatment facility they are considering. If you are struggling with addiction, we urge you to find the help at the facility that best fits your needs.
Near AAC’s helpline number on our sites, you will find a “Who Answers?” link or similar link which explains that this line is answered by AAC employees who work solely for AAC and its facilities. Our representatives will discuss with you whether an AAC facility may be an option for you. If AAC cannot provide an option that meets your needs, they may suggest that you search for non-AAC treatment options. Our helpline is offered at no cost to you and with no obligation to enter into treatment. Neither Recovery.org nor AAC receives any commission or other fee that is dependent upon which treatment provider a visitor may ultimately choose.
American Addiction Centers provides a list of treatment centers that can be accessed on the AAC website and you can learn more about treatment centers through our helpline. If you wish to connect with a specific rehab center, you can browse top-rated listings right from our Recovery.org homepage, or visit SAMHSA.gov.
How Chat Works
When you use the free chat feature, you will reach an automated assistant representing AAC who will help you navigate your treatment options privately and discreetly. The automated assistant will ask you questions and provide you with basic information to help you start your journey to recovery. If you would like to speak with an AAC representative directly, a phone number is available in the chat window. When you call this phone number, you will reach AAC admissions navigators who work solely for AAC and will discuss treatment options available from AAC.
Our chat service is offered at no cost to you and with no obligation to enter into treatment. Neither Recovery.org nor AAC receives any commission or other fee that is dependent upon which treatment provider a visitor may ultimately choose.
All chat users are invited to opt in to receive additional communications from AAC. Opting into these communications is entirely voluntary and you may opt out from receiving messages from AAC at any time. Chat users can select their preferred method of contact. Standard messaging and data rates may apply for those who opt in for SMS.
How Self-Service Verification of Benefits Works
By entering your insurance information into our free verification of benefits tool, AAC will attempt to verify your health insurance benefits and/or necessary authorizations on your behalf to determine if your insurance benefits may be accepted by an American Addiction Centers facility. Please note, AAC only provides a quote of benefits and/or authorizations. We cannot guarantee that payment or verification eligibility as conveyed by your health insurance provider will be accurate and complete, and we cannot verify or guarantee coverage and/or eligibility for treatment services rendered at non-AAC treatment centers. Payment of benefits are subject to all terms, conditions, limitations, and exclusions of the member’s contract at time of service.
Your health insurance company will only pay for services that it determines to be “reasonable and necessary.” AAC will make every effort to have all services preauthorized by your health insurance company. If your health insurance company determines that a particular service is not reasonable and necessary, or that a particular service is not covered under your plan, your insurer will deny payment for that service and it will become your responsibility. For more information about the terms and conditions of your individual plan, please contact your health insurance provider.
What Else Does Recovery.org Offer?
Finding, and deciding on, a recovery solution can seem like a difficult process. That’s why we’ve assembled a tremendous collection of resources on our site—to provide clarity and guidance to those who need it. We’ll continue to build on this foundation, offering new and helpful resources for those on the path to recovery, as well as for their family and friends. In the near future, you will see:
- Recovery Community Forums: Want to share a recovery success story? Unsure how to help a family member with a drug or alcohol problem? Our community boards will allow you to discuss your challenges, ask questions, and seek help with others like you.
- Pro Corner: We’ve enlisted a team of addiction treatment professionals to discuss the topics that are most important to them. Articles featured in the Pro Corner provide insight on the latest research in addiction medicine and the compelling issues you need to know about as you or your loved one enters a treatment program.
- Ratings and Reviews: We invite recovery center alumni, family and friends of those who have entered treatment, and staff members of addiction treatment centers around the country to provide 360-degree reviews of the centers you may be considering for your own treatment. You’ll find these reviews listed right on the facility pages in our directory to help you make the best choice for you and your family.
- Expert Contributions: Professionally authored and edited content as it pertains to recovery.
Recovery.org allows platform users to comment or collaborate on its Forum. As such, Recovery.org requests that platform users provide source information for health or medical information when it is not personal experience or general knowledge. To be clear, personal experience is any symptom, test, treatment, etc., that platform users or a close family member has undergone themselves.
Recovery.org Content and Contributors
The editorial content on Recovery.org consists of an extensive library of the pressing topics facing those who struggle with substance abuse and the friends and family who love them. Our articles are written and reviewed by an expert editorial staff to check that the information presented is not only compelling, but also medically accurate, up-to-date, and relevant to the treatment and recovery community. Some of Recovery.org’s professional editors include:
- Scot Thomas, MD: University of California, San Diego School of Medicine
- Ryan Kelley, NREMT
- Kelly Doran: B.A. Rhetoric and Writing Studies, San Diego State University
We know that it can be hard to know what to trust on the Internet, which is why we commit to high ethical standards in the interest of being as helpful as possible to those seeking treatment. Our standards call for:
- Transparency: We openly disclose our site relationship with American Addiction Centers, and our sponsored content and ads are marked as such.
- Relevancy and Accuracy: Information is only as good as it is accurate, which is why we endeavor to ensure our directory and content is up-to-date. We take steps to ensure our advertisers are licensed to provide the services they offer, similar to the criteria used by the federally run Substance Abuse and Mental Health Services Administration (SAMHSA) provider directory at SAMHSA.gov.
- Autonomy: We believe that everyone’s path to recovery is unique, and there’s no one “right” journey. That’s why we impartially publish content about all facets of addiction and treatment so that our visitors can make informed decisions about their recovery.
- Integrity: Our visitors’ safety and security is of utmost importance to us. We don’t sell or broker admissions, or find ways like “consultant contracts” to circumvent established rules and laws. We encourage our sponsors to recommend treatment alternatives at no cost to those who connect form our site when there isn’t a fit.
If you encounter any marketing practices based on calls made to centers or helplines listed on this site that you feel are deceptive, unethical, or misleading, contact us and we will do our best to correct the situation and help you find a trustworthy provider.
How to Choose a Treatment Provider
Selecting a treatment provider can be a daunting task, but being equipped with the proper resources and tools, like those featured on Recovery.org or a facility’s website, can make the process less overwhelming. We have put together a list of questions and topics to help you narrow down your search.
- Is it a fit? There are a lot of criteria to consider when assessing if a program matches with your needs. Consider the following:
- Does the facility offer the clinical programming and methodologies to support your treatment?
- Are the staff licensed and equipped to meet your treatment needs?
- Will the facility provide the names and credentials of licensed treatment professionals who work there?
- Does the facility have the features that are important to you? Whether that’s accommodations, amenities, or supplementary programming, are your priorities going to be met at this treatment center?
- Is this program a financial option for you? Is it “in-network” with your insurance? Are there payment plans available for any additional costs?
- Is it an accredited program? Accreditation and licensure show that a treatment center commits to the highest level of care.
- Is the facility accredited by CARF or the Joint Commission? This can be confirmed with a quick online search.
- Does the facility hold the required state license needed to provide the levels of care they claim to offer? This is public information that may be authenticated online by searching state health department databases.
- Does this facility prioritize your best interests? With so many programs available, it’s hard to know who is prioritizing you. When searching for a treatment provider, consider this:
- Does the admissions team focus on your medical history and treatment needs, or do they ask only about your ability to pay privately or with insurance?
- Does the facility showcase in-depth information about their clinical offerings online and on the phone?
- Are details about the staff’s qualifications and experiences readily available online?
- Does the facility utilize evidence-based treatment practices (i.e., those that have been scientifically proven to produce the best results)?
- Do you know what to expect? More information leads to more informed decisions.
- Can you find authentic ratings and reviews of the treatment program?
- Are photos and videos of the treatment center available online?
- Is information on the assessment and treatment process fully communicated to you?
- Are details about aftercare and long-term support following treatment available to you?
- Are there any red flags? Sometimes a program that seems too good to be true is just that. Here are some possible warning signs of unethical, illegal or harmful behaviors to be mindful of:
- Are you being guaranteed a “cure” or does a treatment program emphasize an unrealistic success rate?
- Are you offered gifts, cash, waived payments, or help with securing insurance?
- Are you only being asked about your ability to pay for treatment?